{"id":1047,"date":"2020-11-21T16:00:22","date_gmt":"2020-11-21T05:00:22","guid":{"rendered":"https:\/\/injuredworkerscbr.org.au\/?page_id=1047"},"modified":"2020-12-08T11:25:08","modified_gmt":"2020-12-08T00:25:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/injuredworkerscbr.org.au\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1435.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_5 1_5 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:57;line-height:1.25;\">Frequently Asked Questions<\/h1><\/div><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: rgba(13,18,103,0.03) } #accordian-1 .fusion-panel { border-color:rgba(13,18,103,0.25); border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Nunito Sans\";font-style:normal;font-weight:600;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Nunito Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #6421b7 !important;border-color: #6421b7 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #6421b7;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #6421b7;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #6421b7!important;border-color: #6421b7!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1231 \"><span class=\"entry-title rich-snippet-hidden\">If I want to apply for workers compensation, how do I know who my insurer is?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/injuredworkerscbr.org.au\/author\/matthew\/\" title=\"Posts by Matthew\" rel=\"author\">Matthew<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2023-05-24T10:36:13+10:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1231\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1231\" href=\"#collapse-1-1231\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">If I want to apply for workers compensation, how do I know who my insurer is?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1231\" aria-labelledby=\"faq_1-1231\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Workers\u2019 compensation in the ACT is not run by the government but is a privately underwritten scheme, where there are multiple approved insurers that offer workers\u2019 compensation coverage.<\/p>\n<p>If you&#8217;re a union member, your union can tell you who your insurer will be, and provide you with advice and support through the process. If you&#8217;re not a union member, <a href=\"https:\/\/unionsactiws.typeform.com\/to\/OLsAgEK0\">tell us some more details<\/a>, and we will get back in touch with the information you need.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1086 workers-compensation \"><span class=\"entry-title rich-snippet-hidden\">What is the first step if I am injured at work?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/injuredworkerscbr.org.au\/author\/matthew\/\" title=\"Posts by Matthew\" rel=\"author\">Matthew<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-12-08T11:23:37+11:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1086\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1086\" href=\"#collapse-1-1086\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the first step if I am injured at work?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1086\" aria-labelledby=\"faq_1-1086\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Report your injury to your employer, and complete an incident report form as soon as you can. Your employer should keep a record of incidents where you can record the date, time and details of the incident.<\/p>\n<p>If it is a serious injury, report it to <a href=\"https:\/\/www.worksafe.act.gov.au\/\" target=\"_blank\" rel=\"noopener noreferrer\">WorkSafe<\/a>.<\/p>\n<p>If your employer doesn\u2019t have an incident register, write down the details of what happened and give them a copy.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1084 unions \"><span class=\"entry-title rich-snippet-hidden\">Who can claim workers compensation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/injuredworkerscbr.org.au\/author\/matthew\/\" title=\"Posts by Matthew\" rel=\"author\">Matthew<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-12-08T11:23:56+11:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1084\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1084\" href=\"#collapse-1-1084\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Who can claim workers compensation?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1084\" aria-labelledby=\"faq_1-1084\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All workers in the ACT are eligible to receive workers compensation. Workers are anyone who is contracted for service through an employment contract, either written or verbal.<\/p>\n<p>For the purposes of workers compensation, workers include casuals and regular contractors who are employed on a regular and systematic basis.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1082 \"><span class=\"entry-title rich-snippet-hidden\">What is workers compensation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/injuredworkerscbr.org.au\/author\/matthew\/\" title=\"Posts by Matthew\" rel=\"author\">Matthew<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-11-30T18:02:56+11:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1082\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1082\" href=\"#collapse-1-1082\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is workers compensation?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1082\" aria-labelledby=\"faq_1-1082\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Workers compensation is a form of insurance payment to employees if they are injured at work or become sick due to their work.<\/p>\n<p>Workers\u2019 compensation can cover:<\/p>\n<ul>\n<li>Medical expenses<\/li>\n<li>Rehabilitation costs<\/li>\n<li>Payments to workers to cover their wages while they\u2019re not fit for work<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1080 \"><span class=\"entry-title rich-snippet-hidden\">Do I need a medical certificate from an allied health provider?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/injuredworkerscbr.org.au\/author\/matthew\/\" title=\"Posts by Matthew\" rel=\"author\">Matthew<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2020-11-30T18:01:51+11:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1080\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1080\" href=\"#collapse-1-1080\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do I need a medical certificate from an allied health provider?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1080\" aria-labelledby=\"faq_1-1080\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you\u2019re seeing a physio, chiropractor, osteopath or massage therapist, a certificate from them as a registered treatment provider will be enough.<\/p>\n<p>However, you will need a certificate and appropriate medical evidence from a legally qualified medical practitioner if you are wanting to claim financial benefits i.e incapacity payments, or permanent impairment.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_5 1_5 fusion-flex-column fusion-no-small-visibility\" 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